Witness
Understanding the Problem
Challenge
As the aging population grows in China, many seniors, especially those living alone, struggle with social isolation and health management. The COVID-19 pandemic made this problem worse. It restricted in-person interactions and reduced access to essential healthcare. Traditional community programs and healthcare systems do not provide smooth, technology-based support. As a result, many seniors feel disconnected and unprotected.
Research Question
🔹 What are the key factors driving social isolation among seniors, and how does it affect their well-being?
🔹 How effectively do existing community services facilitate senior social engagement and health management, and what gaps remain?
🔹 What challenges do seniors face in adopting technology for communication and health tracking, and how can these be addressed?
Research & Insights
Literature Review
To understand aging and social engagement, I reviewed existing research on elderly well-being in urban communities.
Field Study
Stage 1 - Mapping Seniors' Daily Routines and expectations
I observed my grandmother’s daily routines and responses to changes around her. I mapped out her activities, emotional changes, and unmet expectations throughout the day, trying to highlight key pain points in her routines.
Key Observations
Limited Information Access & Fear of Change
My grandmother bought a pulse oximeter for the pandemic, but avoided going out for almost a month because she lacked real-time updates on the outbreak.
Resistance to Technology Adoption
She tried using a smartphone but quickly gave up, afraid others might laugh at her struggles. Lacking confidence in learning new technology, she returned to her basic phone, preferring familiarity over frustration.
Spontaneous Socialization, Not Structured Engagement
One of her few hobbies is taking walks in the community. When she meets neighbors her age, they sit on benches and chat. However, she does not actively seek out organized activities.
Stage 2 - Understanding Seniors' situation Through Interviews
To understand how seniors engage with their community and technology, I interviewed elderly residents in my grandmother’s neighborhood.
Stage 3 - Expert Interviews: Understanding Systemic Challenges
Community workers and elderly care professionals confirmed that current support systems fail to meet the diverse needs of seniors, particularly those with low digital literacy or mobility limitations.
Limited resources and rigid structures make it difficult to implement proactive health monitoring or foster meaningful social engagement, leaving many seniors disconnected and underserved.
Understanding audience
I explored the multifaceted factors influencing seniors’ social behavior and technology adoption with 3 questions.
Internal Factors
Many seniors struggle with low self-esteem, fear of making mistakes, and resistance to new technology, leading to reluctance in adopting digital solutions.
External Factors
Seniors mostly rely on casual peer-to-peer interactions from chance encounters. There are few structured activities or digital platforms that support meaningful engagement.
Families and community organizations provide some help. However, there is a lack of proactive, personalized support that meets seniors' specific needs.
Witness
Chapter
Section
Sub-Section
Sub-Section
Sub-Title
Chapter
Section
Sub-Section
Sub-Section
Sub-Title
Research &
Insights
Research &
Insights
Research & Insights
Literature Review
To understand aging and social engagement, I reviewed existing research on elderly well-being in urban communities.
To understand aging and social engagement, I reviewed existing research on elderly well-being in urban communities.
To understand aging and social engagement, I reviewed existing research on elderly well-being in urban communities.
Field Study
Field Study
Stage 1 - Mapping Seniors' Daily Routines and expectations
I observed my grandmother’s daily routines and responses to changes around her. I mapped out her activities, emotional changes, and unmet expectations throughout the day, trying to highlight key pain points in her routines.
Key Observations
Key Observations
Key Observations
Limited Information Access & Fear of Change
My grandmother bought a pulse oximeter for the pandemic, but avoided going out for almost a month because she lacked real-time updates on the outbreak.
My grandmother bought a pulse oximeter for the pandemic, but avoided going out for almost a month because she lacked real-time updates on the outbreak.
My grandmother bought a pulse oximeter for the pandemic, but avoided going out for almost a month because she lacked real-time updates on the outbreak.
Resistance to Technology Adoption
Resistance to Technology Adoption
Resistance to Technology Adoption
She tried using a smartphone but quickly gave up, afraid others might laugh at her struggles. Lacking confidence in learning new technology, she returned to her basic phone, preferring familiarity over frustration.
She tried using a smartphone but quickly gave up, afraid others might laugh at her struggles. Lacking confidence in learning new technology, she returned to her basic phone, preferring familiarity over frustration.
She tried using a smartphone but quickly gave up, afraid others might laugh at her struggles. Lacking confidence in learning new technology, she returned to her basic phone, preferring familiarity over frustration.
Spontaneous Socialization, Not Structured Engagement
Spontaneous Socialization, Not Structured Engagement
Spontaneous Socialization, Not Structured Engagement
One of her few hobbies is taking walks in the community. When she meets neighbors her age, they sit on benches and chat. However, she does not actively seek out organized activities.
One of her few hobbies is taking walks in the community. When she meets neighbors her age, they sit on benches and chat. However, she does not actively seek out organized activities.
One of her few hobbies is taking walks in the community. When she meets neighbors her age, they sit on benches and chat. However, she does not actively seek out organized activities.
Stage 2 - Understanding Seniors' situation Through Interviews
Stage 2 - Understanding Seniors' situation Through Interviews
Stage 2 - Understanding Seniors' situation Through Interviews
To understand how seniors engage with their community and technology, I interviewed elderly residents in my grandmother’s neighborhood.
To understand how seniors engage with their community and technology, I interviewed elderly residents in my grandmother’s neighborhood.
To understand how seniors engage with their community and technology, I interviewed elderly residents in my grandmother’s neighborhood.
Stage 3 - Expert Interviews: Understanding Systemic Challenges
Stage 3 - Expert Interviews: Understanding Systemic Challenges
Stage 3 - Expert Interviews: Understanding Systemic Challenges
Community workers and elderly care professionals confirmed that current support systems fail to meet the diverse needs of seniors, particularly those with low digital literacy or mobility limitations.
Community workers and elderly care professionals confirmed that current support systems fail to meet the diverse needs of seniors, particularly those with low digital literacy or mobility limitations.
Community workers and elderly care professionals confirmed that current support systems fail to meet the diverse needs of seniors, particularly those with low digital literacy or mobility limitations.
Limited resources and rigid structures make it difficult to implement proactive health monitoring or foster meaningful social engagement, leaving many seniors disconnected and underserved.
Limited resources and rigid structures make it difficult to implement proactive health monitoring or foster meaningful social engagement, leaving many seniors disconnected and underserved.
Limited resources and rigid structures make it difficult to implement proactive health monitoring or foster meaningful social engagement, leaving many seniors disconnected and underserved.
Understanding audience
Understanding audience
Understanding audience
I explored the multifaceted factors influencing seniors’ social behavior and technology adoption with 3 questions.
I explored the multifaceted factors influencing seniors’ social behavior and technology adoption with 3 questions.
I explored the multifaceted factors influencing seniors’ social behavior and technology adoption with 3 questions.
Internal Factors
Internal Factors
Internal Factors
Many seniors struggle with low self-esteem, fear of making mistakes, and resistance to new technology, leading to reluctance in adopting digital solutions.
Many seniors struggle with low self-esteem, fear of making mistakes, and resistance to new technology, leading to reluctance in adopting digital solutions.
Many seniors struggle with low self-esteem, fear of making mistakes, and resistance to new technology, leading to reluctance in adopting digital solutions.
External Factors
External Factors
External Factors
Seniors mostly rely on casual peer-to-peer interactions from chance encounters. There are few structured activities or digital platforms that support meaningful engagement.
Seniors mostly rely on casual peer-to-peer interactions from chance encounters. There are few structured activities or digital platforms that support meaningful engagement.
Seniors mostly rely on casual peer-to-peer interactions from chance encounters. There are few structured activities or digital platforms that support meaningful engagement.
Families and community organizations provide some help. However, there is a lack of proactive, personalized support that meets seniors' specific needs.
Families and community organizations provide some help. However, there is a lack of proactive, personalized support that meets seniors' specific needs.
Families and community organizations provide some help. However, there is a lack of proactive, personalized support that meets seniors' specific needs.
Design Approach
Concept & Ideation
I mapped out the factors that influence active aging, including health, participation, community, and digital support. This mind map helped identify key intervention points where design can support engagement, build self-confidence, and improve well-being.
co-design
To refine the functions, I invited elderly community members and a few community workers for group discussions. They explored my design concepts and provided first-hand feedback.
Design strategy
Based on the feedback, I decided to develop an NFC-based, senior-friendly app to simplify social participation and provide an intuitive digital platform that encourages active engagement in community activities. Additionally, I integrated health tracking and daily convenience features into a non-intrusive smart wearable device, ensuring seamless support for seniors' well-being without disrupting their routines.
Touch Points
To build the system map, I identified key touchpoints, the app and wearable device, as the primary interfaces for seniors to interact with their community and healthcare services.
System map
This system map shows how information, data, and physical interactions flow within the ecosystem and the connections between stakeholders, devices, and services.
Design development
Hardware Iteration: Smart Ring Design
I explored multiple design directions for the smart ring, sketching different forms and functions for evaluation. After careful consideration, I selected three standout styles for further development. These designs focus on comfort, accessibility, and ease of use for seniors.
Software Design Process
Stage 1 - outlining the core functionalities
I first defined the core functionalities of the app, ensuring they align with the daily needs and habits of elderly users. By structuring the information architecture, I mapped out interactions between key features like social networking, health monitoring, and event participation.
Stage 2 - LO-FI prototyping
I translated the core functionalities into low-fidelity wireframes, showing interactions with chats, contacts, health records, reminders, and community events. They helped test information flow, refine navigation, and align the design with user habits before moving to high-fidelity development.
Stage 3 - Making HI-FI Prototype
Onboarding
Seniors can log in independently using facial recognition, or with assistance from family members. This simplifies the process, enhances accessibility, and boosts confidence during first-time use.
home PAGE & QUICKBAR
The home page is designed to create a welcoming experience with a personalized greeting that displays the user’s health status. Reminders & Events are placed at the center to capture attention and encourage interaction.
In Easy Mode, larger text and images improve readability, making navigation easier for seniors.
The Quickbar, accessible by swiping right or tapping a floating button, provides instant access to key features like notifications, schedules, and health services.
Neighborhood
In this section, seniors can stay socially connected by chatting with friends, managing contacts, and sharing daily moments. They can also explore community updates, join interest-based discussions, and access useful resources.
health
In this section, seniors can easily monitor their well-being through a clear and structured layout. They can track real-time health data, receive medication reminders, and manage upcoming medical appointments in one place.
The system provides visualized health reports that highlight trends, making long-term changes easier to understand. Location-based treatment scheduling helps seniors keep track of check-ups and prescription refills. Flexible medication reminders allow rescheduling, giving users more control over their routines.
EVENTS
Older adults can easily find and join community events in this section. The homepage features important community notices and registered events, ensuring they stay informed.
A diverse selection of recommended activities helps them discover events that match their interests. Detailed event pages provide key information such as time, location, and ratings, making decision-making easier.
The registration process is simple and intuitive. Seniors can select seats and invite relatives to join, fostering a sense of companionship. If they need assistance, they can directly contact community staff for support.
me
In this section, seniors can manage their profile, track their activities, and access helpful resources. They can also adjust settings, connect devices, and review past participation in the community.
A standout feature is the Achievements system, where seniors earn medals and points for engagement, which can be exchanged for rewards. The leaderboard adds a fun, social element to staying active.
The Tutorials section offers easy-to-follow guides and answers to common questions, ensuring seniors can confidently use the app and its features.
Delivery
SERVICE BLUEPRINT
I designed this elderly community engagement platform that integrates digital and physical touchpoints to enhance user experience. The service blueprint is structured into 5 key stages: Preparation, Treatment, Event Participation, Online Socialization, and Achievements, ensuring a holistic approach to elderly care, social connection, and health management.
Preparation
Users activate their accounts, set up their smart rings, watch tutorials, and start viewing their health data in the app. The system supports this process with authentication, device pairing, and real-time data collection.
Treatment
Both offline and online services help users manage their health. They receive medical visit reminders, seek consultations, access treatment records, and authenticate payments using their smart rings. The app sends real-time notifications, while connected devices collect physiological data and interact with third-party systems.
Event Participation
This stage covers before, during, and after events. Users can browse and register for events, authenticate entry with their smart rings, and interact with others at the venue. The app provides event details, tracks participation history, and rewards engagement with community points.
Online Socialization
Users chat with friends, share daily moments, and explore community content. The system supports this by managing message delivery, providing content recommendations, and enabling data exchange.
Achievements
The Achievements section lets users track earned points, view rankings, and redeem rewards for health services. The system processes requests, updates databases, and analyzes user engagement trends.
Business Canvas
Our platform connects elderly communities through a smart device and app, creating a stable social network for them. Revenue streams include hardware sales, value-added services, and event commissions, ensuring long-term sustainability.
By partnering with community groups, healthcare providers, and government agencies, we leverage strong networks and technology to enhance elderly well-being. The system’s modular design allows for easy expansion into new communities and regions.
SCENARIO & Reflection
From research, I conclude -
Existing community systems often treat seniors as passive recipients of care rather than active participants in their own health and social lives. This results in low motivation to engage with technology, learn new skills, or seek out structured activities.
How Might We
Create an intuitive and empowering system that builds seniors' confidence, fosters lifelong learning, and seamlessly integrates health monitoring with social engagement?
Key Design Criteria
Confidence-Driven Interaction
A simple, familiar interface that gives seniors a sense of control, reduces fear of failure and encourages gradual engagement with technology.
Social Engagement as Motivation
A community-focused experience that uses peer networks, shared activities, and social recognition.
Progressive Learning & Encouragement
A system that provides gentle guidance, positive reinforcement, and peer mentorship, helping seniors develop skills at their own pace.
From research, I conclude -
How Might We
Key Design Criteria
Confidence-Driven Interaction
Social Engagement as Motivation
Progressive Learning & Encouragement
From research, I conclude -
How Might We
Key Design Criteria
Confidence-Driven Interaction
Social Engagement as Motivation
Progressive Learning & Encouragement
From research, I conclude -
How Might We
Key Design Criteria
Confidence-Driven Interaction
Social Engagement as Motivation
Progressive Learning & Encouragement
Design
Approach
Design
Approach
Design Approach
Concept & Ideation
Concept & Ideation
Concept & Ideation
I mapped out the factors that influence active aging, including health, participation, community, and digital support. This mind map helped identify key intervention points where design can support engagement, build self-confidence, and improve well-being.
I mapped out the factors that influence active aging, including health, participation, community, and digital support. This mind map helped identify key intervention points where design can support engagement, build self-confidence, and improve well-being.
I mapped out the factors that influence active aging, including health, participation, community, and digital support. This mind map helped identify key intervention points where design can support engagement, build self-confidence, and improve well-being.
co-design
co-design
co-design
To refine the functions, I invited elderly community members and a few community workers for group discussions. They explored my design concepts and provided first-hand feedback.
To refine the functions, I invited elderly community members and a few community workers for group discussions. They explored my design concepts and provided first-hand feedback.
To refine the functions, I invited elderly community members and a few community workers for group discussions. They explored my design concepts and provided first-hand feedback.
Design strategy
Design strategy
Design strategy
Based on the feedback, I decided to develop an NFC-based, senior-friendly app to simplify social participation and provide an intuitive digital platform that encourages active engagement in community activities. Additionally, I integrated health tracking and daily convenience features into a non-intrusive smart wearable device, ensuring seamless support for seniors' well-being without disrupting their routines.
Based on the feedback, I decided to develop an NFC-based, senior-friendly app to simplify social participation and provide an intuitive digital platform that encourages active engagement in community activities. Additionally, I integrated health tracking and daily convenience features into a non-intrusive smart wearable device, ensuring seamless support for seniors' well-being without disrupting their routines.
Based on the feedback, I decided to develop an NFC-based, senior-friendly app to simplify social participation and provide an intuitive digital platform that encourages active engagement in community activities. Additionally, I integrated health tracking and daily convenience features into a non-intrusive smart wearable device, ensuring seamless support for seniors' well-being without disrupting their routines.
Touch Points
Touch Points
Touch Points
To build the system map, I identified key touchpoints, the app and wearable device, as the primary interfaces for seniors to interact with their community and healthcare services.
To build the system map, I identified key touchpoints, the app and wearable device, as the primary interfaces for seniors to interact with their community and healthcare services.
To build the system map, I identified key touchpoints, the app and wearable device, as the primary interfaces for seniors to interact with their community and healthcare services.
System map
System map
System map
This system map shows how information, data, and physical interactions flow within the ecosystem and the connections between stakeholders, devices, and services.
This system map shows how information, data, and physical interactions flow within the ecosystem and the connections between stakeholders, devices, and services.
This system map shows how information, data, and physical interactions flow within the ecosystem and the connections between stakeholders, devices, and services.
Design
development
Design
development
Design development
Hardware Iteration: Smart Ring Design
Hardware Iteration: Smart Ring Design
Hardware Iteration: Smart Ring Design
I explored multiple design directions for the smart ring, sketching different forms and functions for evaluation. After careful consideration, I selected three standout styles for further development. These designs focus on comfort, accessibility, and ease of use for seniors.
I explored multiple design directions for the smart ring, sketching different forms and functions for evaluation. After careful consideration, I selected three standout styles for further development. These designs focus on comfort, accessibility, and ease of use for seniors.
I explored multiple design directions for the smart ring, sketching different forms and functions for evaluation. After careful consideration, I selected three standout styles for further development. These designs focus on comfort, accessibility, and ease of use for seniors.
Software Design Process
Software Design Process
Software Design Process
Stage 1 - outlining the core functionalities
Stage 1 - outlining the core functionalities
Stage 1 - outlining the core functionalities
I first defined the core functionalities of the app, ensuring they align with the daily needs and habits of elderly users. By structuring the information architecture, I mapped out interactions between key features like social networking, health monitoring, and event participation.
I first defined the core functionalities of the app, ensuring they align with the daily needs and habits of elderly users. By structuring the information architecture, I mapped out interactions between key features like social networking, health monitoring, and event participation.
I first defined the core functionalities of the app, ensuring they align with the daily needs and habits of elderly users. By structuring the information architecture, I mapped out interactions between key features like social networking, health monitoring, and event participation.
Stage 2 - LO-FI prototyping
Stage 2 - LO-FI prototyping
I translated the core functionalities into low-fidelity wireframes, showing interactions with chats, contacts, health records, reminders, and community events. They helped test information flow, refine navigation, and align the design with user habits before moving to high-fidelity development.
I translated the core functionalities into low-fidelity wireframes, showing interactions with chats, contacts, health records, reminders, and community events. They helped test information flow, refine navigation, and align the design with user habits before moving to high-fidelity development.
I translated the core functionalities into low-fidelity wireframes, showing interactions with chats, contacts, health records, reminders, and community events. They helped test information flow, refine navigation, and align the design with user habits before moving to high-fidelity development.
Stage 3 - Making HI-FI Prototype
Stage 3 - Making HI-FI Prototype
Stage 3 - Making HI-FI Prototype
Onboarding
Onboarding
Seniors can log in independently using facial recognition, or with assistance from family members. This simplifies the process, enhances accessibility, and boosts confidence during first-time use.
Seniors can log in independently using facial recognition, or with assistance from family members. This simplifies the process, enhances accessibility, and boosts confidence during first-time use.
home PAGE & QUICKBAR
home PAGE & QUICKBAR
The home page is designed to create a welcoming experience with a personalized greeting that displays the user’s health status. Reminders & Events are placed at the center to capture attention and encourage interaction.
The home page is designed to create a welcoming experience with a personalized greeting that displays the user’s health status. Reminders & Events are placed at the center to capture attention and encourage interaction.
In Easy Mode, larger text and images improve readability, making navigation easier for seniors.
In Easy Mode, larger text and images improve readability, making navigation easier for seniors.
The Quickbar, accessible by swiping right or tapping a floating button, provides instant access to key features like notifications, schedules, and health services.
The Quickbar, accessible by swiping right or tapping a floating button, provides instant access to key features like notifications, schedules, and health services.
Neighborhood
Neighborhood
In this section, seniors can stay socially connected by chatting with friends, managing contacts, and sharing daily moments. They can also explore community updates, join interest-based discussions, and access useful resources.
In this section, seniors can stay socially connected by chatting with friends, managing contacts, and sharing daily moments. They can also explore community updates, join interest-based discussions, and access useful resources.
health
health
In this section, seniors can easily monitor their well-being through a clear and structured layout. They can track real-time health data, receive medication reminders, and manage upcoming medical appointments in one place.
In this section, seniors can easily monitor their well-being through a clear and structured layout. They can track real-time health data, receive medication reminders, and manage upcoming medical appointments in one place.
The system provides visualized health reports that highlight trends, making long-term changes easier to understand. Location-based treatment scheduling helps seniors keep track of check-ups and prescription refills. Flexible medication reminders allow rescheduling, giving users more control over their routines.
The system provides visualized health reports that highlight trends, making long-term changes easier to understand. Location-based treatment scheduling helps seniors keep track of check-ups and prescription refills. Flexible medication reminders allow rescheduling, giving users more control over their routines.
EVENTS
EVENTS
Older adults can easily find and join community events in this section. The homepage features important community notices and registered events, ensuring they stay informed.
Older adults can easily find and join community events in this section. The homepage features important community notices and registered events, ensuring they stay informed.
A diverse selection of recommended activities helps them discover events that match their interests. Detailed event pages provide key information such as time, location, and ratings, making decision-making easier.
A diverse selection of recommended activities helps them discover events that match their interests. Detailed event pages provide key information such as time, location, and ratings, making decision-making easier.
The registration process is simple and intuitive. Seniors can select seats and invite relatives to join, fostering a sense of companionship. If they need assistance, they can directly contact community staff for support.
The registration process is simple and intuitive. Seniors can select seats and invite relatives to join, fostering a sense of companionship. If they need assistance, they can directly contact community staff for support.
me
me
In this section, seniors can manage their profile, track their activities, and access helpful resources. They can also adjust settings, connect devices, and review past participation in the community.
In this section, seniors can manage their profile, track their activities, and access helpful resources. They can also adjust settings, connect devices, and review past participation in the community.
A standout feature is the Achievements system, where seniors earn medals and points for engagement, which can be exchanged for rewards. The leaderboard adds a fun, social element to staying active.
A standout feature is the Achievements system, where seniors earn medals and points for engagement, which can be exchanged for rewards. The leaderboard adds a fun, social element to staying active.
The Tutorials section offers easy-to-follow guides and answers to common questions, ensuring seniors can confidently use the app and its features.
The Tutorials section offers easy-to-follow guides and answers to common questions, ensuring seniors can confidently use the app and its features.
Onboarding
Seniors can log in independently using facial recognition, or with assistance from family members. This simplifies the process, enhances accessibility, and boosts confidence during first-time use.
home PAGE & QUICKBAR
The home page is designed to create a welcoming experience with a personalized greeting that displays the user’s health status. Reminders & Events are placed at the center to capture attention and encourage interaction.
In Easy Mode, larger text and images improve readability, making navigation easier for seniors.
The Quickbar, accessible by swiping right or tapping a floating button, provides instant access to key features like notifications, schedules, and health services.
Neighborhood
In this section, seniors can stay socially connected by chatting with friends, managing contacts, and sharing daily moments. They can also explore community updates, join interest-based discussions, and access useful resources.
health
In this section, seniors can easily monitor their well-being through a clear and structured layout. They can track real-time health data, receive medication reminders, and manage upcoming medical appointments in one place.
The system provides visualized health reports that highlight trends, making long-term changes easier to understand. Location-based treatment scheduling helps seniors keep track of check-ups and prescription refills. Flexible medication reminders allow rescheduling, giving users more control over their routines.
EVENTS
Older adults can easily find and join community events in this section. The homepage features important community notices and registered events, ensuring they stay informed.
A diverse selection of recommended activities helps them discover events that match their interests. Detailed event pages provide key information such as time, location, and ratings, making decision-making easier.
The registration process is simple and intuitive. Seniors can select seats and invite relatives to join, fostering a sense of companionship. If they need assistance, they can directly contact community staff for support.
me
In this section, seniors can manage their profile, track their activities, and access helpful resources. They can also adjust settings, connect devices, and review past participation in the community.
A standout feature is the Achievements system, where seniors earn medals and points for engagement, which can be exchanged for rewards. The leaderboard adds a fun, social element to staying active.
The Tutorials section offers easy-to-follow guides and answers to common questions, ensuring seniors can confidently use the app and its features.
Delivery
Delivery
Delivery
SERVICE BLUEPRINT
SERVICE BLUEPRINT
SERVICE BLUEPRINT
I designed this elderly community engagement platform that integrates digital and physical touchpoints to enhance user experience. The service blueprint is structured into 5 key stages: Preparation, Treatment, Event Participation, Online Socialization, and Achievements, ensuring a holistic approach to elderly care, social connection, and health management.
I designed this elderly community engagement platform that integrates digital and physical touchpoints to enhance user experience. The service blueprint is structured into 5 key stages: Preparation, Treatment, Event Participation, Online Socialization, and Achievements, ensuring a holistic approach to elderly care, social connection, and health management.
I designed this elderly community engagement platform that integrates digital and physical touchpoints to enhance user experience. The service blueprint is structured into 5 key stages: Preparation, Treatment, Event Participation, Online Socialization, and Achievements, ensuring a holistic approach to elderly care, social connection, and health management.
Preparation
Preparation
Preparation
Users activate their accounts, set up their smart rings, watch tutorials, and start viewing their health data in the app. The system supports this process with authentication, device pairing, and real-time data collection.
Users activate their accounts, set up their smart rings, watch tutorials, and start viewing their health data in the app. The system supports this process with authentication, device pairing, and real-time data collection.
Users activate their accounts, set up their smart rings, watch tutorials, and start viewing their health data in the app. The system supports this process with authentication, device pairing, and real-time data collection.
Treatment
Treatment
Treatment
Both offline and online services help users manage their health. They receive medical visit reminders, seek consultations, access treatment records, and authenticate payments using their smart rings. The app sends real-time notifications, while connected devices collect physiological data and interact with third-party systems.
Both offline and online services help users manage their health. They receive medical visit reminders, seek consultations, access treatment records, and authenticate payments using their smart rings. The app sends real-time notifications, while connected devices collect physiological data and interact with third-party systems.
Both offline and online services help users manage their health. They receive medical visit reminders, seek consultations, access treatment records, and authenticate payments using their smart rings. The app sends real-time notifications, while connected devices collect physiological data and interact with third-party systems.
Event Participation
Event Participation
Event Participation
This stage covers before, during, and after events. Users can browse and register for events, authenticate entry with their smart rings, and interact with others at the venue. The app provides event details, tracks participation history, and rewards engagement with community points.
This stage covers before, during, and after events. Users can browse and register for events, authenticate entry with their smart rings, and interact with others at the venue. The app provides event details, tracks participation history, and rewards engagement with community points.
This stage covers before, during, and after events. Users can browse and register for events, authenticate entry with their smart rings, and interact with others at the venue. The app provides event details, tracks participation history, and rewards engagement with community points.
Online Socialization
Online Socialization
Online Socialization
Users chat with friends, share daily moments, and explore community content. The system supports this by managing message delivery, providing content recommendations, and enabling data exchange.
Users chat with friends, share daily moments, and explore community content. The system supports this by managing message delivery, providing content recommendations, and enabling data exchange.
Users chat with friends, share daily moments, and explore community content. The system supports this by managing message delivery, providing content recommendations, and enabling data exchange.
Achievements
Achievements
The Achievements section lets users track earned points, view rankings, and redeem rewards for health services. The system processes requests, updates databases, and analyzes user engagement trends.
The Achievements section lets users track earned points, view rankings, and redeem rewards for health services. The system processes requests, updates databases, and analyzes user engagement trends.
The Achievements section lets users track earned points, view rankings, and redeem rewards for health services. The system processes requests, updates databases, and analyzes user engagement trends.
Business Canvas
Business Canvas
Business Canvas
Our platform connects elderly communities through a smart device and app, creating a stable social network for them. Revenue streams include hardware sales, value-added services, and event commissions, ensuring long-term sustainability.
Our platform connects elderly communities through a smart device and app, creating a stable social network for them. Revenue streams include hardware sales, value-added services, and event commissions, ensuring long-term sustainability.
Our platform connects elderly communities through a smart device and app, creating a stable social network for them. Revenue streams include hardware sales, value-added services, and event commissions, ensuring long-term sustainability.
By partnering with community groups, healthcare providers, and government agencies, we leverage strong networks and technology to enhance elderly well-being. The system’s modular design allows for easy expansion into new communities and regions.
By partnering with community groups, healthcare providers, and government agencies, we leverage strong networks and technology to enhance elderly well-being. The system’s modular design allows for easy expansion into new communities and regions.
By partnering with community groups, healthcare providers, and government agencies, we leverage strong networks and technology to enhance elderly well-being. The system’s modular design allows for easy expansion into new communities and regions.
SCENARIO & Reflection
SCENARIO & Reflection
SCENARIO & Reflection